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For your comfort from A – Z

Here are some very useful information to make your stay even more enjoyable. Please contact our concierge if you have any additional questions.

We would be grateful if you could check out of the room by 12.00 noon on the day of your departure.

We wish you a pleasant and unforgettable stay in Zurich. The reception desk would be very pleased to take the reservation for your next stay, and we look forward to welcoming you again soon.


Adapters for electrical appliances are available at the concierge desk free of charge.

Air conditioning

If you need help to adjust the air conditioning, please ask the concierge.

Banks, change, cheques

Please contact the concierge at any time of day for bank information and opening hours. We accept Euros, US Dollars, Pounds, Yen.

Bathrobes & Slippers

You can find bathrobes and slippers in your room.


We offer you a delicious breakfast buffet in the restaurant Conrad from Monday to Friday from 7.00 a.m. to 10.15 a.m. and to 11.00 a.m. on weekends and public holidays.
If you wish, we will also serve a continental breakfast to your room from 7.00 a.m. to 2.00 p.m. Please fill in the breakfast card in your room.

Breakfast box

If you would like to receive an early express breakfast box, please contact the concierge.


We would be grateful if you checked out of the room by 12.00 noon on the day of your departure. You may stay in your room without any costs until 2 p.m. After that please mind these conditions:
Until 4.00 p.m. / CHF 100 (depending on availability)
Until 6.00 p.m. / CHF 150 (depending on availability)
After 6.00 p.m. / Whole night (depending on availability)
Please inform our concierge if you decide to stay any longer than 12.00 noon

Children, babysitting

Children up to 12 years sharing the parents’ room can stay in our hotel free of charge.
We would be glad to help you with a babysitter.
We can also offer you our in-house day nursery “Glogge Spiel”. For more information, please ask the concierge.

Concierge service

If you have any concern, our concierge would be happy to assist you at any time of day with any information or service you may need.


We can arrange an in-house conference room for meetings or discussions, or help you with finding a suitable room nearby.

Cosmetic toiletries and bed linen

You can find soap and shower-gel dispensers in the bathroom. Additional toiletries are available free of charge from the concierge at any time. If you wish to have your bed linen changed every day, please contact the concierge.

Credit cards

We accept: Euro/MasterCard, Visa, American Express, Diners, JCB, Maestro, Postcard, V Pay, Reka Card, Twint, Lunchcard and CUP.

Doctor, dentist, chemist

Day or night, we are here to help you if you need a doctor, dentist or a chemist.
Please call SOS telephone No. 110 or the international emergency number (0)112.


You are more than welcome to bring your four-legged darlings with you to our hotel. The charge is CHF 20 per night (without dog food).


Our hotel has 220 V plugs; adapters are available at the concierge desk.
Please take note that electricity does not work if the key card is not inserted into the room’s key box at the entrance. There is one power socket at the desk in your room that works even if the key card is not inserted.


In case of emergency, please contact the concierge – Telephone No. 111.
For life-threatening emergencies, dial the international number (0)112. You will be connected with the emergency call centre.


We would be glad to provide you with information and order tickets for tours to Zurich’s hotspots and surrounding sights, as well as boat trips on the Limmat river and Lake Zurich.


If you need a fan, please contact the concierge.

Fax / Scanner

The reception will send your fax 24 hours a day at a charge.
Would you like to have your documents scanned? We will do it for you free of charge.


We would be glad if you could leave feedback with us after your stay. Please feel free to sign in at: or by scanning the QR code on our business card.


We have taken all precautions to ensure your safety in our hotel. Please note the emergency exit plan on your room door and read the leaflet: «What to do in case of fire». The emergency telephone number is 111. Emergency exits are clearly marked on all floors and on the site map on your room door.
Meeting place in case of emergency: Sorell Hotel Seidenhof, Sihlstrasse 9 (turn right at the hotel entrance, located on the right hand side after 100m).


Visits to the fitness centre Holmes Place in the Jelmoli store, located just around the corner, can be arranged by the concierge. He provides discounted admission tickets and can also arrange a massage for you.

Front desk

Our front-desk staff is available 24 hours a day to assist you with any information and service you may need. Just dial 111.


An appointment at the hairdresser will be arranged for you by the concierge.


Please contact the concierge about church services, cinemas, museums, concerts and sporting events.


There is a cable connection in your room. You are also invited to use the free internet at the business corner in our hotel lobby, where you may also use the printer free of charge.
Cables for your notebook or pocket PC are available at the concierge desk.

Ironing service

Daily from 8.00 a.m. to 9.00 p.m., ironing boards and irons are available free of charge at the concierge desk. Please note that the appliances should be returned by 10.00 p.m. for safety reasons. Please call the concierge in order to have them picked up.

Laundry, dry cleaning

We provide laundry service from Monday to Saturday. There is a laundry bag in the wardrobe. If you deposit the bag before 9.00 a.m., you will have your laundry back the same day at 5.00 p.m. at the latest.

Lost property

Lost property is handled by the concierge.

Luggage service / storage

Available 24 hours a day – please ask the concierge. We would also be happy to store your luggage free of charge if you have a late departure, or if you will be returning in the coming days or months.


Is anything out of order? Did you detect any damage? Please inform the concierge, so that we can remedy the situation.


Messages will be sent to your room.


There is a minibar with snacks and beverages in your room. Please note all of the items consumed on the form provided and present it to the receptionist when checking-out.
A Nespresso coffee machine, a Ronnefeldt tea bar and one bottle of water per person are in every room. More bottled water is available in the restaurant and at the concierge. Ice is available free of charge at the hotel bar.


National newspapers are available in the lobby free of charge. International newspapers can be organised for a fee.


Please ask the concierge to guide you to the hotel parking space. The charge is CHF 30.00 per night. Please contact the concierge for more information about parking facilities.


Photocopy service is available 24 hours a day at the reception for a fee.

Pillow menu

For optimal sleeping comfort, the following allergy-friendly pillows are available:
The SWISSFEEL Ergo Pillow: fits exactly to your head and neck
The SWISSFEEL comfort pillow: adjust to you
The SWISSFEEL combination pillow: one side soft, the other side supporting

Please contact our concierge (tel. no. 111).


Incoming post will be delivered to your room or given to you at the check-in. You can buy stamps for delivery worldwide at the concierge desk. He will also be happy to assist you with sending a parcel.


Breakfast buffet (Restaurant Conrad)
Monday to Friday / 7.00 a.m. to 10.15 a.m.
Saturday, Sunday & public holidays / 7.00 a.m. to 11.00 a.m.

Room service / 7.00 a.m. to 2.00 p.m.

Restaurant Conrad
Monday to Friday / 11.45 a.m. to 2.00 p.m.
Daily / 6.00 p.m. to 11.00 p.m. (meals are served until 9.30 p.m.)

Restaurant Glogge Egge & Bar
Monday to Saturday / 11.45 a.m. to 12.00 p.m.
Sunday & public holidays / 11.45 a.m. to 11.00 p.m.

Garden restaurant
During summer / 8.00 a.m. to 11.00 p.m. (weather permitting)

Room service
Daily / 11.00 a.m. to 9.30 p.m. (room service card)

Sewing service

Please contact the concierge if you wish to have a free sewing service.

Shoe-polishing machine / Shoe shine kit

A shoe-polishing machine is located between the 1st and the 2nd floor. You will also find a shoe shine kit in your room closet.


If you would like to buy a present or a souvenir, you can do this at the reception.
Bathrobe / CHF 50
Alarm clock / CHF 25
Slippers / CHF 5
Umbrella / CHF 25
Shampoo/shower gel/lotion small / CHF 1
Shampoo/shower gel/lotion big / CHF 10
Pillow 60x80 cm / CHF 60
Small pillowcase with hotel logo 50x50 cm / CHF 50
Pillowcase with hotel logo / CHF 35
Special pillows / CHF 120
Towel with hotel logo / CHF 15
Bath towel with hotel logo / CHF 40
Bath mat with hotel logo / CHF 20
You will find more souvenirs of Zurich or Switzerland in the glass cabinet next to the reception. They are sold at special prices.


Smoking is prohibited in all our hotel rooms. Please note that there is a fee of CHF 200 for the room cleaning in the event of violation of the no-smoking policy.


To receive an outside line, dial 0 and then your phone number. For a room-to-room call, just dial the room number.
Incoming calls will be connected to you by the concierge. We are glad to take messages for you in your absence. If you leave your room, you may inform the concierge where he can find you (such as lobby, restaurant, garden, etc.). The cordless telephone can be used everywhere in the hotel.

Theft, safe, valuables

We have a safe at the reception – usage is free of charge. Open daily from 7.00 a.m. to 10.00 p.m. Please lock the room door at all times. Each room has its own safe. Valuables should always be personally carried or deposited in the hotel safe.
The hotel is not liable for stolen goods or valuables. Please read the information leaflet: «Liability of the hotel for valuables»
In all public rooms such as the restaurants or lobby, please do not leave your handbag, briefcase or other luggage unattended.


If you need a taxi, help for train, tram and airline information or timetables, please call the concierge.

TV, radio

We have a satellite programme TV, pay-TV and radio with remote control in every room. The programme is near the TV.


Umbrellas are available at the front desk or in your room. They can be bought for CHF 25.00.

Wake-up calls

You may use the integrated alarm clock in the TV or telephone, or you may ask the concierge for a personal wake-up call by dialling Tel. No. 110. There is an alarm clock on the bedside table as well.


Our water from the tap is of perfect drinking water quality.

Wireless LAN

Wireless LAN is available free of charge throughout the entire hotel area and in the business corner. There are also cables for your notebook or Pocket PC available at the concierge desk.