Our concierge will be happy to answer any of your questions and provide you with information at any time via the in-house telephone number 111.
We wish you a pleasant stay in Zurich, and it would be appreciated if you arrange to check out by 12:00 noon on your day of departure. If you wish, you can already reserve the desired room for your next visit at the reception.
Your host, Matthias Sutter,
and the Glockenhof Team
Adapters for electrical appliances are available at the concierge desk free of charge. We will charge a deposit of CHF 20.00 on your account which will be cancelled on return of the adapter.
If you need help to adjust the air conditioning, please ask the concierge.
Please contact the concierge for bank opening hours and information. We accept Euro and US Dollar.
You can find bathrobes and slippers in your room.
We offer you a delicious breakfast buffet from Monday to Friday from 7.00 to 10.15 am (11.00 am on weekends and public holidays) in the restaurant Conrad.
If you wish, we could also serve you continental breakfast in your room from 7.00 am to 2.00 pm. Please fill in the breakfast card which is in your room.
If you would like to receive an early express breakfast box, please contact the concierge until 8 pm on the evening before.
Briefpapier und Couverts erhalten Sie an der Rezeption.
Your hotel room will be ready for you by 2 pm on your day of arrival.
We would be grateful if you checked out of the room by 12.00 noon on the day of your departure. You can stay in your room free of charge until 14:00, subject to availability. The following conditions apply
- Until 3.00 pm / CHF 50 (depending on availability)
- Until 4.00 pm / CHF 100 (depending on availability)
- Until 6.00 pm / CHF 150 (depending on availability)
- Later than 6.00 pm / whole night (depending on availability)
Please tell the front desk if you decide to stay any longer than 12.00 noon
Children up to 12 years sharing the parent’s room stay in our hotel free of charge. We would be glad to help you with a babysitter.
We can also offer you our in-house “Glogge Spiel” day care service. For more information, please ask the concierge.
Our concierge would be happy to assist you around the clock with any information or service you may need.
We can arrange an in-house conference room for meetings or discussions or help you find a suitable room nearby.
We accept: Euro-/MasterCard, Visa, American Express, Diners, JCB, Maestro, Postcard, V Pay, Reka Card, Twint, Lunchcard and CUP.
By day or night, we are here to help you if you need a doctor, dentist or chemist. Please call SOS telephone No. 111.
You may certainly bring your four-legged friends with you to our hotel. The charge is CHF 20 per night (without food).
In our hotel we have 220 V plugs; adapters are available at the concierge desk.
Please take note that there is no electricity when the key card is not plugged into the room’s key box at the entrance. There is one power socket at the desk in your room that works even when the key card is not plugged in.
In case of emergency please contact the concierge – Telephone No. 111.
For life-threatening emergencies dial the international number (0)112. You will be connected with the emergency headquarters.
We would be glad to give you information and order tickets for tours to Zurich’s hotspots and surrounding sights, boat trips on the Limmat and Lake Zurich as well as public transport and cultural events.
The reception will send your faxes around the clock for a charge. Would you like to have your documents scanned? We will do it for you free of charge.
We would be glad if you could leave feedback with us after your stay. Please feel free to sign in at: www.tripadvisor.de or by scanning the QR code on our business card.
We have taken all precautions to ensure your safety in our hotel. Please note the emergency exit plan on your room door and read the leaflet: “What to do in case of fire”.
Emergency telephone number 111.
Emergency exits are clearly marked on all floors and on the situation plan on your room door.
Assembly point in case of emergency: Sorell Hotel Seidenhof, Sihlstrasse 9 (turn right at the hotel entrance, located on the right-hand side after 100 m).
Visits to the fitness centre Holmes Place in the Jelmoli store around the corner can be arranged by the concierge. He provides discounted entry tickets for CHF 25.00 per entry and can also arrange a massage for you. Please note that entry is only permitted on presentation of ID.
Our front desk staff are available around the clock to assist you with any information and service you may need. Just dial 111.
An appointment at the hairdresser’s can be arranged for you by the concierge.
Please contact the concierge about church services, cinemas, museums, concerts and sporting events.
We provide free Wi-Fi throughout the hotel. You may also use the free Internet connection in the business area of in our hotel lobby where you may also use the printer free of charge. Cables for your notebook or pocket PC are available at the concierge desk.
Daily from 8.00 am to 9.00 pm. Ironing boards and irons are available free of charge at the concierge desk. Please note that the items must be returned by 10.00 pm for security reasons. Please call the concierge to pick them up.
In Ihrem Bad befinden sich Seifen- und Duschgeldispenser. Weitere Artikel erhalten Sie jederzeit und kostenfrei beim Concierge.
We provide a laundry service from Monday to Saturday. There is a laundry bag in the wardrobe. If you deposit the bag before 9.00 am you will have your laundry back the same day at 5.00 pm at the latest.
Lost property is handled by the concierge.
Around the clock service; please ask the concierge. We will also be happy to store your luggage free of charge at your own risk if you have a late departure or if you will return days or months later.
Is anything out of order? Did you detect any damage? Please inform the concierge.
Messages will be sent to your room.
There is a minibar with snacks and beverages in your room. Please note all consumed items on the sheet provided and hand it over to the receptionist when checking out. A coffee machine and tea maker are available free of charge in every room. Ice is available free of charge at the hotel bar.
National newspapers are available in the lobby free of charge. International newspapers can be organised for a fee.
We offer hotel parking spaces for CHF 39.00 per night. For more information about parking facilities please contact the concierge.
A photocopy service is available around the clock at the reception for a fee.
For optimal sleeping comfort, the following allergy-friendly pillows are available:
- The SWISSFEEL Ergo Pillow: fits exactly to your head and neck
- The SWISSFEEL comfort pillow: adjust to you
- The SWISSFEEL combination pillow: one side soft, the other side supporting
Please contact our concierge (tel. no. 111)
Incoming post will be delivered to your room or handed over to you at the check-in. At the concierge desk, you can buy stamps for worldwide postage. He will also be happy to assist you with sending a parcel. For any parcels delivered to the hotel for guests, we reserve the right to make a credit card reservation for any additional charges imposed by customs.
Breakfast buffet (Restaurant Conrad)
Monday to Friday / 7.00 am to 10.15 am
Saturday, Sunday & public holidays / 7.00 am to 11.00 am
Room service
7.00 am to 2.00 pm
Restaurant Conrad
Monday to Friday / 11.45 am to 2 pm and 6 pm to 10 pm
Saturday / 6 pm to 10 pm
Sunday / closed
Restaurant Glogge Egge & Bar
Opening hours daily / 11.45 am to 10.00 pm
Sunday & public holidays / 11.45 am to 11.00 pm
Garden restaurant
During summer (weather permitting) 8.00 am to 10.00 pm
Room service
Daily (room service card) 11.30 am to 9.30 pm
Please contact the concierge if you wish to use our free sewing service.
A shoe polishing machine is located between the first and second floors, second and third floors and third and fourth floors. You will also find a shoe shine kit in your room closet.
You will find more souvenirs of Zurich or Switzerland in the glass cabinet next to the reception. They are sold at special prices.
If you want to buy a present or a souvenir, you can do this at the reception.
- Bath robe / CHF 50
- Alarm clock / CHF 25
- Slippers / CHF 5
- Umbrella / CHF 25
- Shampoo/shower gel/lotion small / CHF 1
- Shampoo/shower gel/lotion big / CHF 10
- Pillow 60x80 cm / CHF 60
- Small pillowcase(50x50 cm) with hotel logo / CHF 50
- Pillowcase with hotel logo / CHF 35
- Special pillows / CHF 20
- Towel with hotel logo / CHF 15
- Bath towel with hotel logo / CHF 40
- Bath mat with hotel logo / CHF 20
You will find more souvenirs of Zurich or Switzerland in the glass cabinet next to the reception. They are sold at special prices.
Eintrittskarten für Spa und Fitness im Jelmoli können Sie gerne gegen Aufpreis bei unserem Concierge beziehen. Gerne bucht er gegen Aufpreis auch Massagen für Sie.
Every room is equipped with a flat screen TV. You will find the channel menu next to the TV.
To call an outside line, dial outside line and then the phone number. For a room-to-room call, just dial the room number.
Incoming calls will be connected to you by the concierge. We will be glad to take messages for you in your absence. If you leave your room you may inform the concierge where he can find you (such as lobby, restaurant, garden, etc.). The cordless telephone can be used everywhere in the hotel.
We have a safe at the reception, usage is free of charge. Open daily from 7.00 am to 10.00 pm. Please lock the room door at all times. Each room has its own safe. Valuables should always be carried with you or deposited in the hotel safe.
The hotel is not liable for stolen goods or valuables. Please read the information leaflet: “Liability of the hotel for valuables”
In all public rooms such as the restaurants or lobby please do not leave your handbag, briefcase or other luggage unattended.
You will find soap and shower gel dispensers in the bathroom. At any time, more toiletries are available free of charge from the concierge. If you wish to have your bed linen changed every day, please contact the concierge.
If you need a taxi, help for train, tram and airline information or time tables, please call the concierge.
Umbrellas are available at the front desk or in your room. They can be bought for CHF 25.00.
Ask the concierge for a personal wake-up call by dialling 111.
Our tap water is of perfect drinking quality.
Wireless LAN is available free of charge in the whole hotel and in the business area. Cables for your notebook or Pocket PC are also available at the concierge desk, subject to the payment of a deposit.